Thank you for shopping with us! We are committed to providing you with the best quality products. However, if you face any issues with your purchase, our Return and Refund Policy is here to help.

1. Eligibility for Returns & Exchanges

You may return or exchange a physical product if it meets any of the following criteria:

  • Damaged or Defective: The product was received in a torn, broken, or defective condition (manufacturing defect).
  • Product Mismatch: The received item significantly mismatches the description or image shown on our website.
  • Wrong Delivery: You received an incorrect product or the wrong size.

2. Mandatory Requirements for Returns

To process a return smoothly, the following conditions must be strictly met:

  • Unboxing Video (Strictly Mandatory): You must record a clear, uncut unboxing video while opening the package. Return or refund claims will not be accepted without a valid unboxing video.
  • Notification Window: You must notify us of the issue within 24 hours of receiving the delivery. Please contact our Customer Care at +88 01676769794 or email us at [email protected].
  • Product Condition: The item must be returned entirely unused, unwashed, and in its original packaging with all tags and the original invoice (if provided) attached.

3. The Refund Process

  • Inspection & Processing: Once your returned item reaches us, our team will inspect it to verify the issue. If approved, your refund will be processed within 3 to 7 business days.
  • Payment Methods: Refunds will be issued directly to your preferred channel: bKash, Nagad, Rocket, or Bank Account.
  • Out of Stock / Undeliverable: If you have made an advance payment and we are unable to deliver the product due to stock unavailability, you will receive a 100% full refund automatically.

4. Non-Returnable Items & Exceptions

Please note that the following scenarios and items are strictly excluded from our return and refund policy:

  • Digital Products: All sales of digital products, downloadable resources, and PDFs are final. No returns or refunds are applicable for digital goods.
  • Customer-Induced Damage: Any damage caused to the product by the customer while opening the package (e.g., cutting the fabric/product with scissors or blades) is not covered.
  • Courier Damage: We double-check and often record packaging videos before handing products to the courier. Damage caused strictly by the courier service in transit is not our direct liability. However, your unboxing video will help us investigate and raise a claim with the courier company.
  • Change of Mind: We do not accept returns or process refunds for a “change of mind” after the order has been delivered.

5. Return Shipping Charges

  • Our Mistake: If the return is solely due to our mistake (i.e., we delivered the wrong product), we will bear the return courier charges and send the correct item.
  • Customer Responsibility: For any other accepted reason (e.g., size exchange requested by the customer, etc.), the customer is fully responsible for bearing all return shipping and re-shipping charges.

If you have any further questions, please do not hesitate to reach out to our support team!